




Service was great! The order was not completely available, so a call was made to us explaining the substitution which resulted in a free upgrade. We like the "hands-on" approach and follow through.





Our daughter daughter was pleasantly surprize.
She love her flowers arrangement. great service.





This is not the first time I have ordered and I am really pleased with your store!
Thanks
Kris





Easy ordering, great delivery service and timely as promised, recipients enjoyed the flowers--no complaint!





It was such a wonderful Service. You were so prompt as you assured. All the best for your business and greetings to you and ur team for their work ethics..ciao fr Germany





It was fast and easy. The order was correct and on time. Thank you for making my mother's birthday special.





Great friendly, and quick service! Helped me put a smile on someone's face real easily!





The ladies were very friendly and made you feel welcome. My daughter received her flowers and sorority items and loved them. She also enjoyed those "AWESOME" brownies! This is the shop to go to in Oxford!! Thanks again!!!





Our daughter loved the sorority bid flower arrangement. She now has the Chi Omega mug (which was used as a substitution) filled with candy for visitors to her dorm room. Thank you for making her bid day so special! It was very good custome service to call and let me know there was a substitution being made on the order as well.





IT was a great experience. The only thing I would ask for is a "delivery notification"...in case the person you are sending flowers to is currently not talking to you





the flowers were absolutely gorgeous and the delivery was extremely convenient! i appreciated the effort put forth in the writing of my card (since some of the words were written in french). thank you again xox





The arrangement (6 red roses, baby's breath, etc.) is beautiful and I have had many compliments on it. Keep up the good work and thanks for such a beautiful arrangement!





My daughter loved the flowers and sent me a picture. She said they lasted for a week. Cathy left me a nice message saying they had been delivered and that the color was a little different, that certainly did not matter. I will be ordering from you again, it did the trick and cheered her blue's! thank you!





very Convenient and worry free, ordered flowers online @ 2 am and they were delivered the next day. pretty flowers too. will be ordering from OF&SGS again.





My daughter, who actually ordered the flowers, raved about how friendly and helpful you were. Even suggesting something other than what she ordered because it would suit her purpose better. The hanging basket was perfect! Huge and beautifully varied.





I've ordered sorority gifts, flowers and food items from you for the past 4 years while my daughter was at Miami. Everything was great - food is delicious, service was efficient and everyone was always very friendly! Thank you!





The birthday cake and balloons that we ordered were delivered on time and it was a wonderful surprise for our daughter. Thank you!





Everything was great! It arrived on time and looked great. Very convenient for those living out of town





I would like to commend the Oxford Flower and Sorority Gift Shop for their outstanding customer service. I have taught a world class customer service class and was very amazed the Flower shop customer service representative employed a number of principles to make my experience with the business a win-win scenario. First, the arrangement I ordered was not actually something that could be kept and planted, they were cut flowers, realizing that the message I wrote to my mother did not fit with the arrangement I ordered, the shop called me (at their own expense) and offered an alternative. Second, they had to leave a message at my house and by the time I get home in the evening it is too late to call any business so I waited until the morning to contact the shop. The nice lady on the phone conveyed the situation with the arrangement I had ordered and offered to substitute it with another one that could be kept over the summer period. She stated that she had kept one back for me (since this was also graduation weekend) in anticipation I would rather the alternate arrangement (thinking ahead to provide the customer with multiple options). She also provided the arrangement at the same cost as the original order, which I think may be a little of a swag since my mother (who by the way is extremly happy with the arrangement) told me she couldn't get the plant through her front door and had to go around the side door and put it on her deck. I also have a sneaking suspicion the shop had to make a special delivery, again since this being graduation weekend and busy, because my mother was going out of town for Mother's Day and the plant had to be delivered on Friday and could not wait until Saturday. I feel that the Flower shop made my order their number one priority (again, given that it was graduation weekend and real busy), as if they didn't have anything else to do with their time. Oh and did I mention I live in Virginia and will definitly order again, and again, and again. As long as my mother lives in Oxford, all her flower and gifts will come from The Oxford Flower and Sorority Gift Shop. Thank you for the outstanding customer service and making me feel like my return business matters.
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